Terms of Service

CanniComply is a staff-assurance platform for regulated businesses. It lets you upload policies and SOPs, generate learning content, assign training, record acknowledgements and mint verifiable certificates.

You keep ownership of every document and every compliance record you create. We host and process them on your behalf under the terms below.

• You must give accurate information at signup and keep it up to date.
• You are responsible for keeping your password secure.
• You are responsible for every action taken by users you add to your workspace.
• You must be at least 18 to hold an owner account.

You agree not to:

• Upload content you do not have the right to distribute internally.
• Use the service to store or process special-category personal data unless expressly agreed with us in writing.
• Attempt to reverse-engineer, scrape, or interfere with the operation of the platform.
• Impersonate another organisation or user.
• Use the service to violate any applicable law.

The platform uses artificial intelligence to draft learning modules and knowledge-check questions from your SOPs. All AI drafts are marked as such and require human review and approval by an owner or manager before they become live training material.

Because AI can occasionally misinterpret source material, you remain responsible for verifying that every published module and question accurately reflects your policy. We provide the drafting; you own the sign-off.

Certificates minted by the platform carry a unique verification ID and a QR code that resolves against our public /verify/{cert_id} endpoint. We keep this endpoint live for the lifetime of your subscription and for the retention period thereafter, so an inspector can always confirm authenticity.

Subscription fees are billed per your plan. Fees are non-refundable except where required by law. We may adjust prices with at least 30 days' notice. Non-payment for 14 days may result in workspace suspension; your data remains preserved during suspension and can be restored when the account is brought back into good standing.

We target 99.9% availability for the platform, measured monthly excluding scheduled maintenance. In the unlikely event of an extended outage, we will communicate promptly and, where relevant, apply service credits per your contract.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited by law. Subject to that, our aggregate liability in any 12-month period is capped at the fees you paid us for the platform in that period.

We are not liable for indirect, incidental, or consequential losses, or for lost profits, lost revenue, or lost goodwill.

Either of us may end the contract at any time with 30 days' notice. On termination we make your data available for export for a further 60 days, after which it is deleted or anonymised.

These terms are governed by the laws of England and Wales. Any dispute is subject to the exclusive jurisdiction of the English courts, except where a mandatory local consumer-protection law applies to you.